(1) Quick Response Rate: The overall ratio of prompt responses to inquiries and prompt responses by TradeManager, reflecting the seller’s service attitude and willingness.
(2) Number of inquiries responded to within 24 hours + number of TradeManager responses within 1 hour
Quick Response Rate: The total number of inquiries received by the seller in the past 30 days + all TradeManager inquiries received within 30 days. Inquiry prompt response rate: The ratio of all valid inquiries received within 30 days that are responded to by suppliers within 24 hours. Valid inquiries: Inquiries sent by buyers regarding your product information and company information, excluding junk inquiries and returned inquiries. Inquiries sent by the same buyer within 24 hours will be removed. Inquiries in the trash, deleted inquiries, and returned inquiries will be removed. Inquiries with a registered address and a sending address of CN will be removed. Inquiries whose buyer accounts have been disabled within 24 hours will be removed.
(3) TradeManager prompt response rate: The ratio of all valid TradeManager inquiries received within 30 days that are responded to by suppliers within 1 hour (excluding automatic replies).
Effective TM inquiries: remove duplicate inquiries on the same day, exclude inquiries with registration/sending address as CN, remove inquiries on the blacklist, and remove messages sent by buyers via mobile phones.
(4) Key points:
① The timely response rate includes inquiries + TradeManager inquiries. To have good data, both sides must be good.
② Automatic replies are not counted as timely response rates (regardless of inquiries or Wangwang).
③ The timely response rate is the overall situation of your company. It does not look at a single sub-account, but the response situation of all main and sub-accounts of the company.
④ Only the main account of your company can perform the opening and closing operations.
⑤ The timely response rate does not count the number of inquiries, but only the number of buyers.
⑥ The registration country and the sending IP address as CN are not counted in the timely response rate.
When a customer sends you N inquiries on the same day [one day of Pacific Time (Western Time)], you only need to reply to one of the customer’s inquiries and ensure that one of the inquiries is replied within 24 hours.
⑦ For inquiries you don’t want to reply to, it is recommended that you return the inquiry or add it to a junk inquiry, and do not delete the inquiry directly. This will affect your timely response rate.
⑧ If you restore a junk inquiry to a normal inquiry, you also need to reply to this inquiry within 24 hours. The inquiry reply time is calculated from the time of receipt, not from the time of restoration to a normal inquiry.