As a novice seller on AliExpress, it is not easy to stand out among many stores. The following is a summary of senior AliExpress sellers for your reference.
1. Product selection rules: For a store to be successful, correct product selection is essential. As a novice seller, you must refer to the following characteristics when selecting products.
1. The volume should not be too large, the weight should not be too heavy, and it should be easy to transport and easy to sell for a long time.
2. The style should be as innovative as possible, consistent with the current popular elements, and in line with the hot sales trend of the offline season.
3. Guided by the major consumer countries such as the United States, Canada and Europe, cater to the consumption and living habits of the target customers.
2. Product release rules: High-quality product details and descriptions can better attract customers’ attention.
The title description should be correct and eye-catching, and strive to match the keywords with a high degree of matching. Sellers should use the hot search terms in the database to concisely and clearly state the characteristics and functions of the product. The attributes and descriptions of the product should be as detailed as possible and the layout should be reasonable.
3. Provide good service in sales: Service is the soul of a store, so it must be done well.
Sellers must ensure that they are online 24 hours a day and respond to customer questions in a timely manner. Provide good offline services and set up automatic reply functions. Buyers and wholesale customers with good transaction records will be the focus of service. Strengthen communication, improve customer satisfaction, send relevant new products to customers regularly, and promote secondary consumption.
4. Distribution and delivery: It is also critical to distribute and deliver goods to customers correctly and in a timely manner.
Novice sellers should establish inventory tables, classify and place them, and prepare some regular goods at the same time. It is recommended to determine the specific quantity of stock based on monthly transaction volume and product value. After receiving an order, the goods should be shipped as soon as possible to avoid delays.
5. Dispute, refund and evaluation system: You must fully understand the platform rules and processing procedures and use the best processing solution.
Handling disputes should start from satisfying customers, and patiently communicate. If you cannot contact customers in time, you should communicate by phone, handle disputes and refunds in a timely manner, and strive for the understanding of customers.
That’s all about the experience of operating a store on AliExpress. In addition, picture uploading, keyword setting, customer service and delivery staff work flow also need to be arranged reasonably. A good start is half the success. Everyone must do their homework before opening a store to avoid losses. Don’t blindly follow the trend and operate in a confused manner.