Order synchronization is a crucial part of cross-border e-commerce operations. However, sometimes there will be situations where orders are not synchronized to the Dianxiaomi system, which may cause some troubles for merchants. When facing abnormal order synchronization, sellers need to have an effective way to deal with it. The following is a detailed processing guide:
1. Manually synchronize orders
The Dianxiaomi system will automatically synchronize orders, but not in real time. Therefore, before processing an order, please first manually click the “Synchronize Order” button to synchronize the order to the Dianxiaomi system. Even if the system will synchronize automatically, manual operation is necessary to ensure timely processing of the order.
2. Patiently wait for synchronization to succeed
After manually clicking “Synchronize Order”, if the seller has many stores, the synchronization time may be slightly longer. Therefore, please patiently wait for the synchronization to succeed. If the synchronization time is long, please don’t worry, the system will gradually process the order.
3. Verify the order status
If the corresponding order still does not appear in the pending review/pending status after the synchronization is successful, please search the order number in “All Orders” to verify whether the order is displayed in other statuses. Sometimes the order status may have changed and requires further verification.
4. Pay attention to the order type and synchronization history
During the order synchronization process, you need to pay attention to the order type and synchronization history. For example, orders shipped from overseas warehouses of platforms such as FBA/FBL/FBW/FBA/Lazada will be displayed as ignored and cannot be processed normally. At the same time, the synchronization time for historical orders on different platforms will also be different. Please pay attention to the order placement time and the synchronization history specified by the platform.
5. Contact customer service to solve the problem
If none of the above reasons apply and the order synchronization problem still cannot be solved, you can join the QQ group or contact the online customer service in the lower right corner of the homepage, provide screenshots and consult the store secretary customer service. Customer service will help the seller further verify the problem and resolve the order synchronization anomaly.
In summary, order synchronization problems may occur in cross-border e-commerce operations, but through the above guidelines, sellers can effectively handle order synchronization anomalies and ensure timely processing and smooth operation of orders.