If the seller turns on “Allow Negotiations” in “Shop Settings”, buyers can negotiate product prices through chat; if the seller agrees to lower the price of the product, the buyer can apply for a bargaining request through chat.
When a buyer applies for a bargaining request, the seller can see the buyer’s application in the chat window. Click “Click to View” to see the latest price proposed by the buyer. The seller can choose “Decline” or “Accept” to respond to the new price proposed by the buyer. Buyers can negotiate multiple times before the transaction is completed.
Frequently Asked Questions (Q&A)
Q1: After the seller receives the buyer’s bargaining application, where can the buyer see the products that have been successfully negotiated?
For products that have been successfully negotiated, the buyer can enter the “Shopping Cart” and directly pay for the order.
Q2: Can sellers turn off the bargaining function?
Yes, sellers can turn on or off the negotiation function in “Shop Settings” > “Allow Negotiations”.
Q3: After the order is completed, if there is a refund application, how to refund the buyer?
For refund applications after the order is completed, buyers can directly contact local customer service. Local customer service will confirm with the customer service and account manager of the cross-border department. After confirmation, if the seller agrees to the refund, Shopee backend will refund the buyer.