1. Introduction to the Orders page
(1) Orders tab: Sellers can view all orders.
(2) Date filter: Sellers can use this filter to view old orders.
(3) Sealeh filter: Sellers can use order ID or order status in this filter to query orders. Sellers can search for multiple orders separated by commas in the search filter.
2. Processing orders individually
Step 1: Click “Confirm & Pack” on the homepage of the Seller Center backend, view the order information in the backend, then click “Pack” in the lower right corner of the order, select the courier, fill in the logistics order number (AWB Number), and click the “Confirm” button to confirm.
Step 2: After confirmation, the order will be transferred to the “Request Pickup” page, click “Request Pickup”, and click the “Confirm” button to confirm.
Step 3: After confirmation, the order will be transferred to the “To Handover” page.
Step 4: Click “Mark Shipped”. Sellers must remember to click “Mark Shipped”, otherwise the user can cancel the order at any time. After marking the shipment successfully, the order will be in the shipped status.
3. Batch processing orders
After downloading the CSV file, the seller needs to delete all columns except the order ID, product number, merchant ID, logistics number, and Shipper. Fill in the detailed information of the logistics number and Shipper in the downloaded CSV file. Save the file and upload the updated file. The specific steps are as follows:
Step 1: Download the order in the background, and then copy all PIDs separated by commas.
Step 2: Fill in the logistics number of the shipped order in the table (CSV format).
Step 3: On the order page, click Upload logistics number (CSV format).
Step 4: After uploading the logistics number, the order is still on the “Confirm&Pack” page. You need to select all orders and click “Download Packing Slip (.pdf)” in the upper right corner.
Step 5: The order enters the “Request Pickup” page, click to download “Request Pickup (.pdf)”.
Step 6: The order enters the “To Handover” page.
Step 7: Click “Mark Bulk Shipped”. You must click “Mark Bulk Shipped” for the order, otherwise the user can pick up the order at any time. After marking the shipment successfully, the order will be in the shipped status.