(I) Types of lost items
The types of lost items are as follows.
(1) Lost items at the sorting center: The items are lost after being received by the sorting center and before being dispatched by international logistics.
(2) Lost items during inventory (overseas warehouse): The items are found to be lost during the scheduled inventory check at a time other than the time requested by the customer, and the location of the items cannot be determined within two working days.
(3) Lost items during outbound delivery (overseas warehouse): The items are found to be lost during overseas shipment, and the location of the items cannot be determined within two working days.
(4) Lost items during international air transport: After the items leave the Kiimal international air transport warehouse, the consigned items are not found within two working days after the logistics order for the items arrives at the Kiimal overseas warehouse and is put on the shelves, and the location of the items cannot be determined.
(5) International air freight loss (FBK stock): After the goods leave the Kilimall international air freight warehouse, the consigned goods are not found and the location of the goods cannot be confirmed within two working days after the logistics order for the goods arrives at the Kilimall overseas warehouse.
(6) “Last mile” loss: The parcel is sent from the Kilimall overseas sorting center and the status is “delivery”. After the delivery exceeds the service time limit, it is confirmed that the package has been lost through tracking.
For the first four types of lost items and the “last mile” lost item type, Kilimall will compensate for the number of lost goods multiplied by no more than 50% of the actual normal sales price of the product, and the maximum compensation for a single item shall not exceed US$100.
For FBK stock air freight lost items, the compensation is no more than 50% of the normal sales price of the goods, and the maximum compensation limit is US$20/kg (actual weight).
(II) Claim Time Limitation
Sellers can apply for claims within 45 natural days after 10 working days from the last shipment date. Claims exceeding the time limit will not be accepted. After the claim application is approved, Kilimall will pay the compensation within 15 working days.