Tmall Global is a well-known overseas shopping platform with a large user base. The platform has also launched a recharge shopping credit operation, so that users can enjoy certain discounts when shopping. But if the user needs a refund after purchasing the goods, can the shopping credit be refunded? What are the refund rules for Tmall Global Shopping Credit?
If the user needs a refund after purchasing the goods, can the shopping credit be refunded?
The answer is yes, Tmall Global recharge credit can be refunded at any time after purchase. The automatic refund of shopping credit after 365 days also supports no-reason refunds. Because consumers choose to use designated stores for consumption to obtain store rights when transferring shopping credits, consumers will be arranged to notify the store before the system initiates a refund application. After receiving the consumer’s notification, the store must open the refund system entrance for the user within 48 hours. The consumer can initiate a refund application in the system (the refund application is automatically approved), and the unconsumed principal of the consumer will be returned to the payment account when the consumer transferred it.
There are a few points to note about the refund standard for Tmall Global Shopping Credits:
1. After the user completes the payment for the purchase through the repurchase activity, the Tmall Global Shopping Credits will be credited to the user’s account immediately.
2. If the customer refunds, the Tmall Global Shopping Credits will be taken back. If the Tmall Global Shopping Credits have been used, they will be deducted from the refund (proportional).
3. For example, Xiaoliang gets a 10 yuan gift credit for a 100 yuan purchase. He uses the 10 yuan gift credit when shopping. When he applies for a refund, he will be refunded 90 yuan (100 yuan – 10 yuan = 90 yuan); when he applies for a refund, he uses a 5 yuan gift credit. When he applies for a refund, he will be refunded 95 yuan (100 yuan – 5 yuan = 95 yuan).
Which products can use Tmall Global Shopping Credits:
Tmall Global Shopping Credits can be used in 6 stores, including Tmall Global Import Supermarket, Tmall Global Maternal and Child Direct Sales, Tmall Global Fashion Direct Sales, Tmall Global Miaoyanshe, Tmall Global Bistro, and Tmall Global Cute Pets Club. Some products are prohibited from using it. For example, if the user’s personal cross-border annual transaction exceeds RMB 26,000, he or she cannot use Tmall Global Shopping Credits to purchase products.
In summary, everyone knows that Tmall Global Shopping Credits can be refunded and can be refunded at any time, but when refunding, you need to pay attention to the above rules to facilitate the refund of shopping credits.