What is the Seller Rating Cycle?
The LazMall Rating Cycle is a system that reviews seller performance on a quarterly basis. We believe this will help you better focus on areas that need improvement.
Starting from September 2019, sellers’ performance needs to meet the following standards
Country
Ship on Time ≥
Seller Rating ≥
Cancellation Rate (Due to Seller Fault) <
Return Rate (Due to Seller Fault) <
Minimum items sold a month
Indonesia
90%
85%
2%
1% (Fashion ≤ 10%)
1
Malaysia
90%
70%
2%
1% (Fashion ≤ 1
Philippines
90%
70%
2%
1% (Electronics ≤ 3%, Fashion ≤ 10%)
1
Singapore
90%
70%
2%
1% (Fashion ≤ 10%)
1
Thailand
90%
70%
2%
1% (Fashion ≤ 10%)
1
Vietnam
90%
70%
2%
1% (Fashion ≤ 10%)
1
Countries
Ship on Time ≥
Seller Rating ≥
Cancellation Rate (Due to Seller Fault) <
Return Rate (Due to Seller Fault) <
Minimum items sold a month
Indonesia
90%
85%
2%
1% (Fashion ≤ 10%)
1
Malaysia
90%
70%
2%
1% (Fashion ≤ 10%)
1
Philippines
90%
70%
2%
1% (Electronics ≤ 3%, Fashion ≤ 10%)
1
Singapore
90%
70%
2%
1% (Fashion ≤ 10%)
1
Thailand
90%
70%
2%
1% (Fashion ≤ 10%)
1
Vietnam
90%
70%
2%
1% (Fashion ≤ 10%)
1
How does the seller rating cycle work?
Starting from September 1, 2019, on the first day of each month, the system will review the seller’s indicators in Table 1. If any of the indicators do not meet the standards, the seller will receive a notification.
What are the possible consequences of sellers not meeting the service standards?
If one of the indicators of a LazMall seller does not meet the service standards for three consecutive months, the seller will be removed from LazMall.
If you wish to appeal, please contact your category manager or PSC.
Where can I see the indicators of seller performance?
If you want to know your current performance, please log in to the Seller Center (Seller Center), see the picture
LazMall Seller Rating Cycle FAQ
For related documents, please go to LU-Contract and Policy-LazMall Policy
The content comes from Lazada University and is only for cross-border learning and exchange purposes. The ownership of the knowledge module and files belongs to Lazada.