If you receive a negative review from a customer, you should negotiate with the customer as soon as possible. While comforting the customer, remember to guide the customer to delete the negative review. The review deletion template is below for your reference.
Deleting Amazon review on the computer:
Once you are on Amazo’s main page, click on "Accounts & Lists" in the top right corner of the page.
Under the“Ordering and shopping preferences" list select "Your Amazon profile".
On this page, youwill see all.of your reviews listed under "Community Activity".
Click on the three dots in the top right comer of any of your reviews.This will prompt you to"Delete Review". Make your selection, and your review wll be deleted.
Deleting Amazon review on a mobile device:
Open the Amazon app on your smartphone or tablet.
Tap the three lines in the top left corner of the screen to open a menu and select "Your Account" from this menu.
Select "Profile" from the "Personalized Content" section.
Navigate this page until you find the "Community Activity " section, which has all of your reviews listed underneath it. Tap the three dots in the top right corner of the review you want to delete.