Compared to self-delivery, sellers have an easier time handling FBA orders after sales, but the only thing to pay attention to is the return issue, because Amazon’s buyer shopping guarantee (generally there is a 30-day return and exchange clause for goods) and FBA’s return convenience may also lead to an increase in the return rate, which on the one hand has higher requirements for sellers’ goods; on the other hand, it brings new challenges to the store’s order processing.
Thoughts on the return issue
The subject of the return notification email is generally “Refund initiated for order #xxx-xxxx-xxxx.” Sellers will also think about it after receiving the email, for example:
1. Is this product the highest-priced or most profitable?
2. Will the buyer comment that the product is defective (affecting the seller’s indicators)?
3. Can the returned product be resold or has it been damaged by the customer?
What should I do if the buyer leaves a negative review (nagtive feedback)?
5. If a return occurs, what measures should I take to protect my Amazon account?