The problem of shipping multiple orders for one customer in Doudian often troubles sellers. Especially in Doudian, many sellers often encounter the phenomenon that two orders can be sent by express. So, how to deal with this situation? The following is a detailed introduction to the shipping process steps of multiple orders for one customer in Doudian.
Step 1: Confirm the order
Before shipping, the seller first determines whether the customer’s multiple orders can be shipped together. This can be determined by checking the goods in the order and their delivery address. If the products are the same and the delivery address is the same, these orders can be shipped together.
Step 2: Integrate products
After determining the orders that can be shipped together, these order products must be integrated below. Put the same products together and count them according to the order quantity. It should be noted here that the number of products should be consistent with the number of orders.
Step 3: Choose express
After integrating the goods, you need to choose a suitable express. According to the customer’s requirements or the merchant’s experience, the seller chooses a suitable express company for delivery. At the same time, factors such as express delivery cost and timeliness should be considered to choose the most suitable express delivery method.
Step 4: Generate a delivery note
After the seller selects the courier, a delivery note needs to be generated. The delivery note needs to include information such as the customer’s delivery information, the total number of products, the courier company and its waybill number. You can use an electronic delivery note or a written delivery note for statistics and keep a backup.
Step 5: Packing the goods
After generating the delivery note, the goods should be packed step by step. According to the properties, size and material of the goods, choose the appropriate packaging method. Ensure that the product will not be damaged during transportation and minimize the application of packaging materials.
Step 6: Express pickup allocation
After the goods are packed, you need to arrange for the courier to pick up the goods. You can contact the courier company’s customer service and tell them the time and address for pick-up. Make sure to prepare the delivery note and products before picking up the goods, and wait for the courier to arrive at any time.
Step 7: Record courier information
After the delivery is completed, the courier information should be recorded in a timely manner. Including the name of the courier company, the waybill number and its estimated delivery time. This can facilitate subsequent inquiries about logistics information and communicate with customers immediately.
Step 8: Track logistics details
After delivery, track the logistics details in time. You can check through the official website of the courier company or other logistics tracking platforms. Keep abreast of the express transportation situation, communicate with customers immediately, and provide accurate logistics details.
Through the above steps, sellers can effectively handle the delivery problem of multiple orders for one customer on Doudian. Scientifically integrating order products, selecting appropriate courier methods, and tracking logistics details in time can improve delivery efficiency, reduce transportation costs, and improve customer satisfaction.