In today’s highly competitive e-commerce market, it is crucial for merchants to understand the platform’s various service charges. As a well-known cross-border e-commerce platform, Kaola.com provides merchants with a wealth of services and resources, and also has corresponding charges. Let’s take a look at Kaola.com’s service charges.
1. Deposit
Kaola.com must pay a deposit to operate. The deposit is mainly used to ensure that the store operates in accordance with Kaola.com’s regulations and to pay Kaola.com and consumers for liquidated damages, compensation, refunds, etc. according to the Kaola.com platform mall agreement and related rules. According to different trade models and business categories, the amounts are as follows:
1.1 Unless otherwise specified and promised, under normal circumstances, according to the seller’s trade model, the deposit for general trade sellers is RMB 50,000; the deposit for bonded, direct mail and other trade model stores is US$15,000.
1.2 The list of special category deposit amounts for general trade sellers is as follows: (Unit: RMB).
Luggage: 100,000
Watches and accessories: 100,000
Life services: 100,000
Virtual goods (tickets to attractions, performances, and surrounding tours): 10,000
Medicine and health: 300,000
Fresh food:
a. Cold drinks and refrigeration: 30,000
b. Meat, poultry, and eggs: 30,000
c. Vegetables: 30,000
d. Fresh fruits:
e. Seafood:
. Hairy crab voucher: 100,000
. Other third-level categories: 30,000
Mother and baby (supplementary food, nutritional products, snacks, infant milk powder, diapers, pull-up pants): 100,000
1.3 The deposit for other special circumstances shall be subject to the separate commitment of Koala.com and the merchant.
1.4 Above, if the store operates multiple non-traditional guarantee product categories at the same time, the store deposit will also be highly deducted, and the amount will not be accumulated.
1.5 When the deposit is insufficient, if Koala.com fails to pay or supplement it within the period specified by the platform after the platform’s reminder, the store will be supervised until the full amount is paid.
2. Technical service fee
Enterprises need to pay a technical service fee based on a certain percentage of their sales (hereinafter referred to as the “rate”) in Koala.com business. Except for special instructions and commitments, the technical service fee rates of Koala.com are as follows (partially):
Apparel and shoes: 10%
Luggage: 10%
Sports and outdoor: 10%
Secondary categories: Sports and fitness: 8%, outdoor equipment: 8%, sports goods: 10%, outdoor shoes and clothing: 8%, cycling: 5%.
Watches and accessories: 10%
It is very important for merchants to understand the types and amounts of Koala.com service charges. This article introduces the deposit and technical service fee charges of Koala.com in detail, so that merchants can clearly know the payment objects and amounts, so as to optimize store management strategies.