In today’s globalized business environment, cross-border e-commerce business is booming. As a well-known cross-border e-commerce platform in China, Tmall Global provides service providers with a broad space for development. However, in order to ensure service quality and standardized operation, Tmall Global has formulated a series of service provider reporting rules. Let’s take a look at the Tmall Global service provider reporting rules and steps.
1. Services after reporting
Service providers with effective service relationships will enjoy the following services after reporting the new process:
1. Special services for service providers
Provide exclusive services such as store opening and entry consultation, special loans for service providers, and API application for service providers’ self-developed systems.
2. Business opportunity recommendation
Promote and publicize cooperation opportunities with customers through multiple channels such as brand and service provider cooperation docking meetings and Tmall brand investment promotion.
3. Service provider rating system
Comprehensively evaluate service providers. The rating results will directly affect the ranking of service providers recommended by Tmall Xiaoer to brand merchants, and the services provided to service providers of different levels will be ladder-shaped.
4. Service provider growth training
Based on the comprehensive diagnosis of the stores served by the service provider, there are special staff responsible for helping the service provider find business problems and grow faster
2. Reporting steps: (store initiates cooperation request-> service provider fills in cooperation information-> store confirms-> staff approves)
1) The store owner logs in to the account, searches the name of the service provider company in the service market, and finds the corresponding service. Click and select the purchase period and reporting period. Generally, it starts from 12 months.
Click: After clicking I want to buy, the store owner will see all the service items filled in by the service provider.
After clicking Place an order, the store owner completes the startup operation.
2) Log in and confirm the service provider account: Enter the “My Service Provider” area, select “Transaction Management”, “My Agent Operation Service”. Click “I Want to Cooperate”.
3) Please ask the service provider to click Report. Tmall International service providers must enter the reporting entrance and must not enter the online payment entrance. Overseas Alipay cannot support online settlement. Don’t use the quotation method! Otherwise, the assessment cannot be calculated! The deposit was paid in vain!
Note: Please fill in the service quality standards in the report according to the contract content. If there is a blank, the service provider will bear full responsibility once a dispute is discovered.
4) After the service provider submits the report, it will be displayed that the store must confirm the service contact: switch to the store owner account to log in and confirm the information: select “My Service”-“My Agent Operation”.
The reporting rules and procedures of Tmall International service providers are aimed at regulating the service market, improving service quality, and protecting consumer rights. Through clear rules and procedures, Tmall International provides a fair and transparent competition environment for service providers, while also providing consumers with better quality and reliable services. For service providers, understanding and abiding by these rules and procedures is an important prerequisite for conducting cross-border e-commerce business, which helps to improve their own competitiveness and service level.