In today’s global business environment, Global Shopping Store has become an important choice for many merchants to expand their business. However, in the process of operating Global Shopping Store, sellers often encounter a series of problems and challenges. In order to help sellers better deal with these problems, let’s take a look at the seller’s FAQ.
1. What is the reason for canceling the “abnormal customs clearance” order?
There are many reasons for abnormal customs clearance, which may be due to the epidemic, or the list is inconsistent with the customs declaration, or the recipient information is incorrect. When applying for customs declaration, inspection, taxation, release and other procedures, the customs inspection is abnormal, resulting in express detention. If the detention time is too long, the system will cancel the order.
2. Want customs clearance certificate, question whether the products purchased globally are not genuine?
The goods purchased globally are imported from overseas and stored in JD bonded warehouses. When a customer places an order, the system will prompt the customer to fill in the ID number and the real name information of the orderer, and then the system will submit it to the national customs. The identity information must be verified and the customs declaration must be made. After customs clearance, it will be sent by JD Logistics; the system will choose to ship from your nearest bonded area.
The order does not have a customs declaration. If the customer really needs it, he can download the official website of the Palm Customs APP to check the customs clearance records.
3. Does Global Shopping apply to shopping cards/gift cards for payment?
This payment method is not supported at the moment.
Goods purchased globally are delivered directly to the bonded warehouse. The identity information of the recipient provided in accordance with customs requirements is consistent with the payment account information, and customs clearance is successful. Shopping card non-real-name authentication payment information cannot be used as a payment method for the Global Procurement Platform.
4. Why is there only order commission but no product commission after the user purchases global goods?
The user independently adds the product to the shopping cart without scanning the code, but scans the promotion code before clearing, so there is only order commission but no product commission.
Friendly reminder: When the seller is promoting, remember to ask the user to empty the shopping cart before scanning the code!
This article answers common questions in detail, including reasons for cancellation of customs clearance abnormal orders, whether the products purchased globally are genuine, payment methods, non-mainland identity ordering rules, and order commissions and product commissions. Let sellers better understand and smoothly operate their stores.