Pinduoduo, as a well-known domestic e-commerce platform, has launched a cross-border full-hosting service that provides merchants with a one-click overseas model. However, in the process of merchants’ in-depth understanding and application of this model, they often encounter various questions and confusions. In order to help merchants better understand and use Pinduoduo’s cross-border full-hosting service, this article will write a summary of Pinduoduo’s cross-border full-hosting FAQs.
Do cross-border full-hosting orders count the sales of main site products?
The answer is yes. Cross-border full-hosting orders will not only count the sales of main site products, but also consume the inventory of main site products. This means that merchants need to pay special attention to the impact of cross-border full-hosting orders when managing inventory and sales data.
For merchants who have products suitable for cross-border sales, how can they recommend products to the platform?
Merchants can find the registration channel for “Fully Hosted Core Advertising Positions” on the cross-border full-hosting page. By submitting the products they want to recommend, the successfully submitted products will have the opportunity to obtain more traffic exposure and rapid product review and other advantages, thereby enhancing the sales opportunities and market competitiveness of the products.
Are there any requirements for the packaging of fully managed goods?
In terms of the packaging of fully managed goods, merchants need to strictly follow the cross-border fully managed packaging requirements. Especially for fragile or sharp items, be sure to strengthen the packaging of the goods. At the same time, it is forbidden to use cards or packaging bags containing the merchant’s address and phone number, and do not put irrelevant items such as cashback coupons, desiccants, QR codes, and extra accessories in the packaging.
Why is the delivery time requirement for fully managed orders higher than that of the main site?
Because the source of fully managed orders is overseas consumers’ orders for store goods. Due to the long transportation distance of cross-border goods, in order to ensure that overseas consumers can receive the goods as soon as possible and the merchant’s order payment can be returned as soon as possible, the platform has formulated different performance time requirements from the main site. This requires merchants to be more efficient and timely when handling fully managed orders.
During the SF Express transportation process, the merchant uses the platform’s door-to-door pickup service, but the product is damaged during the SF Express transportation process. What should I do?
Contact SF Express to communicate the claim (the courier number of the actual shipment of SF Express needs to be informed when making a claim). In addition, merchants can view the penalty information for not arriving at the warehouse on time in the in-site notification, including the corresponding amount of the penalty, order details, etc.
If the merchant uses the platform’s SF Express door-to-door pick-up service, but SF Express fails to deliver to the domestic warehouse within the required time limit, will the merchant be punished?
The answer is no. If the merchant receives the delivery order in the background, within 12 hours or on the same day, SF Express will be exempted from the above penalties.
What should the merchant do when the SF Express door-to-door collection service of the platform is used, and the SF Express deliveryman does not come to collect the goods?
Merchants can click [View the collection man information] in the order information position on the fully managed delivery order page to contact the SF Express brother. If the merchant cannot be contacted or SF Express cannot receive the goods, in order to ensure the merchant’s performance time limit, the merchant can immediately arrange the express delivery by himself, and feedback the situation to the merchant who is connected with him or consult the customer service.
Will the fully managed goods be inspected after they are delivered to the warehouse before being sold overseas?
The answer is yes. The warehouse will conduct quality inspection on the goods. If the goods fail the quality inspection, the order goods will be returned to the return address set by the merchant, and the return shipping fee will be borne by the merchant.
In short, for merchants participating in Pinduoduo’s cross-border full-hosting service, it is very important to have a deep understanding of and comply with relevant rules and requirements. By carefully reading and understanding the FAQs provided in this article, merchants can better manage their cross-border e-commerce business, improve operational efficiency and sales performance, and achieve greater success in the global market.