In the field of cross-border e-commerce, Pinduoduo’s cross-border fully managed platform provides a convenient trading environment for merchants and consumers. However, in order to ensure the normal operation of the platform and the protection of the rights and interests of all parties, clear return regulations are essential. Let’s take a look at what the return regulations of Pinduoduo’s cross-border fully managed platform are?
Merchants take the initiative to withdraw: Merchants have the right to apply for the withdrawal of fully managed goods from the trusteeship. Once the trusteeship service provider approves the application, the withdrawal can be successful.
However, it should be noted that if the fully managed goods are still in stock in the warehouse, then after the withdrawal is successful, all costs such as logistics freight generated by the return of the goods will be borne by the merchant alone.
Low-moving goods: When the sales volume of a product on the overseas platform in the past 14 days is less than 7 pieces, or the sales volume in the past 7 days is 0, the trusteeship service provider will issue a price reduction suggestion based on the price of the same product, the recent activity price of the product, and other factors.
This is to promote the sales and market competitiveness of the product. If the merchant does not agree to the price reduction, or the sales situation does not improve after the price reduction, the escrow service provider has the right to cancel the escrow of the product and return the goods in stock, and all the logistics and freight costs incurred shall still be borne by the merchant.
Low consumer rating: If the consumer rating of the product is low or there are many negative reviews from consumers, the escrow service provider has the right to cancel the escrow of the product and return the goods in stock, and all the related logistics and freight costs shall also be borne by the merchant.
Performance issues: Every delayed delivery, out-of-stock or false delivery of the merchant store will be recorded as a performance violation. When the merchant store has two cumulative performance violations, the escrow service provider has the right to cancel the escrow of some or all of the goods and return the corresponding goods in stock, and the logistics and freight costs incurred shall also be borne by the merchant.
Infringement issues: If the product has intellectual property infringement, quality problems, does not comply with local sales policies and/or violates overseas platform regulations, the escrow service provider has the right to cancel the escrow of the product and return the goods in stock, and the freight costs incurred shall be borne by the merchant.
The withdrawal regulations of Pinduoduo’s cross-border fully managed platform cover multiple aspects such as merchant voluntary withdrawal, low sales, low consumer ratings, performance issues and infringement issues. These regulations are designed to establish a fair, orderly and efficient cross-border e-commerce transaction environment. Merchants need to carefully understand and comply with these regulations to ensure that their business on the platform can proceed smoothly.