With the rapid development of e-commerce, various innovative models and services continue to emerge. Among them, Temu’s full-hosting model, as an emerging e-commerce model, has brought many conveniences to consumers and sellers. However, in the actual operation process, the delivery logistics problem has become the focus of sellers and consumers. This article will answer the delivery logistics problem of Temu’s full-hosting in detail.
Q: Does the cross-border full-hosting order count the sales of the main site products?
A: The cross-border full-hosting order counts the sales of the inbound products, and also consumes the inventory of the main site products.
Q: Sellers have products that are very suitable for cross-border, how to recommend them to the platform?
A: Sellers can find the registration channel of [Fully Hosted Main Advertising Column] on the cross-border full-hosting page and submit the products that the seller wants to introduce. Successfully submitted products can get more traffic exposure, product rapid review and other benefits.
Q: What are the packaging requirements for full-hosting products?
A: See the cross-border full-hosting packaging requirements for details. Note that if it is a fragile or sharp item, please strengthen the packaging of the product to prevent the product from being damaged or packaged on the road. Do not use cards that include store addresses, phone cards or packaging bags, and do not put cashback coupons, moisture-proof agents, QR codes, extra accessories and other items into the packaging.
Q: Why is the delivery time requirement for fully managed orders higher than that of the main site?
A: Fully managed orders are orders from foreign customers for products in the seller’s store. Due to the long transportation distance of cross-border products, in order to ensure that foreign customers can receive the products as soon as possible and receive the seller’s order payment as soon as possible, the platform has formulated different performance time regulations from the main site.
Q: The seller uses the platform’s SF Express door-to-door service, but the product is damaged during the transportation process of SF Express. What should I do?
A: Sellers who are returned by the warehouse due to damage during transportation by San Francisco Express: You can call and contact San Francisco Express to communicate compensation (the specific logistics order number of San Francisco Express must be informed when claiming).
Q: Where can I see the penalty information for not arriving at the warehouse on time?
A: Please pay attention to the station letter notification, and you can view the corresponding penalty amount, order details and other information.
Q: If the seller uses the SF Express door-to-door pickup service of the application platform, but SF Express does not deliver to the domestic warehouse within the required time limit, will the seller be penalized?
A: No, if the seller applies for SF Express door-to-door pickup service within 12 hours or on the same day after receiving the delivery order in the background, SF Express will be exempted from the above penalties.
Q: The seller uses the SF Express door-to-door pickup service of the platform, but the SF Express deliveryman does not come to pick up the goods, what should I do?
A: The seller can click [Query Shipper Information] in the order details position of the fully managed delivery order page to contact the SF Express brother.
If the seller cannot contact or receive the San Francisco Express, in order to ensure the seller’s performance timeliness, the seller can immediately place the express and feedback the situation to the investment mistress connected to the seller or consult customer service.
Q: The seller uses SF Express’s door-to-door pickup service on the platform. Because of the large number of products, SF Express says that the seller’s express is overweight/oversized, so it must charge the express fee again. What should I do?
A: For SF Express door-to-door pickup, the length of one side of a single item cannot exceed 1.6 meters, and the net weight cannot exceed 50KG. If it is overweight, please unpack and ship (for sub-items, the original order number is used as the master order number, which can be checked on the official website of San Francisco Express), otherwise you must bear the cost of the overweight part.
Q: Will the fully managed products be sent to the warehouse for inspection before being shipped abroad?
A: The warehouse will conduct quality inspection on the products. If the quality inspection fails, the ordered products can be returned to the return address set by the seller.