What are the reminder and notification obligations of cross-border e-commerce enterprises to consumers?
Cross-border e-commerce enterprises shall fulfill their reminder and notification obligations to consumers and, together with the cross-border e-commerce platform, provide consumers with a risk notification on the product ordering webpage or other conspicuous locations. Consumers may place an order only after they confirm their agreement. The notification should at least contain the following: (1) The relevant products meet the quality, safety, hygiene, environmental protection, labeling and other standards or technical specifications of the place of origin, but may differ from Chinese standards. Consumers shall bear the relevant risks on their own;
(2) The relevant products are purchased directly from abroad and may not have Chinese labels. Consumers can check the Chinese electronic labels of the products on the website;
(3) The products purchased by consumers are for personal use only and may not be resold.
Why do cross-border e-commerce imported products have no Chinese labels?
Cross-border retail imported products are purchased directly from abroad and may not have Chinese labels. Consumers can check the Chinese electronic labels of the products on the website.
Why are the outer packaging of the same products purchased through cross-border e-commerce import channels different from those purchased in physical stores?
Cross-border goods sold on cross-border e-commerce platforms are purchased directly from overseas and meet the quality, safety, hygiene, environmental protection, labeling and other standards or technical specifications of the country of origin, but may differ from Chinese standards. Consumers can view the Chinese labels of the goods on the website.