Lazada was founded in 2012 and is one of the largest online shopping websites in Southeast Asia. Its main target markets are six Southeast Asian countries, namely Malaysia, Indonesia, Singapore, Thailand, Vietnam, and the Philippines, also known as the Southeast Asian version of Amazon.
Lazada fees = order commission + value-added tax (GST) + account processing fee (2% of total sales).
Lazada platform charges different commission rates according to different categories of goods and different countries. For example, the commission rates in Malaysia, Indonesia, Singapore, Thailand and the Philippines are 1% and 4%, and in Vietnam they are 4% and 8%; for example, the commission for laptops is 1%, and the commission for computer accessories is 4%.
Goods and services tax (GST) is levied by the Malaysian government and collected by the platform. The value-added tax in each country is different, namely: Malaysia 6%, Singapore 7%, Thailand 7%, Indonesia 10%, Philippines 12%, Vietnam 10%.
The account processing fee in Lazada store opening fees is a fixed 2% of the total amount of each order.
Lazada store rating consists of three parts: 48h shipment rate, returns rate and cancellation rate.
The 48h shipment rate must be maintained above 98%, the returns rate must be below 2%, and the cancellation rate must be below 2% for the store to be at a normal standard level and not be punished by the platform.
The Lazada platform will send a weekly operation performance report every week, and everyone can pay attention to it in real time.
About settlement: Lazada platform will settle orders in the delivered status every week, that is, the goods must have been shipped and the customer has signed for and confirmed the order.
For more platform policies, please refer to the Lazada official website.