Domestic warehouses and overseas warehouses are different in terms of management difficulty. Domestic warehouses are located in China, and enterprises can manage them directly. If there are errors, they can be adjusted in time, and inventory data is relatively easy to confirm. Overseas warehouse management is more troublesome because overseas warehouses are located abroad and are mainly confirmed by data given by the system. If there are errors, they can only be resolved by communicating with customer service personnel, and they cannot be counted regularly like domestic warehouses.
FBA overseas warehouse ending inventory = Amazon beginning inventory + Amazon warehouse entry in this period – Amazon warehouse exit in this period.
Amazon beginning inventory: refers to Amazon’s inventory data at the end of last month and the beginning of this month, including products, quantity, and value of goods;
Amazon warehouse entry in this period: refers to the total amount of Amazon warehouse warehouse entry in the current period, including receiving warehouse entry, return warehouse entry, inventory surplus warehouse entry, etc.;
Amazon warehouse exit in this period: refers to the total amount of Amazon warehouse warehouse exit in the current period, including sales and distribution warehouse exit (sales orders, multi-channel orders, exchange orders), inventory removal, inventory loss warehouse exit, etc.;
Amazon ending inventory: refers to Amazon’s inventory data at the end of this month, including products, quantity, and value of goods.
The formula for FBA warehouse purchase, sales and inventory is the same as that for domestic warehouse purchase, sales and inventory. The difference is that Amazon’s purchase, sales and inventory data are often prone to problems. For example, the current inventory may be lost during the cross-border logistics process or the Amazon warehouse may have manual errors in the warehouse entry, resulting in the mismatch between the receiving data and the shipping data. For example, 1,000 pieces of goods are shipped from the domestic warehouse, and there may be only 999 or 1,001 pieces in the Amazon warehouse. The number is too much or too little, which is not correct. At this time, a case investigation is needed.
Case means “case, lawsuit”, which refers to the consultation initiated by Amazon sellers to the Amazon platform, and is generally communicated with Amazon customer service through email. For example, why are there more or less goods received, why the goods that have been shipped have not been put on the shelves, store penalties, payment collection, compensation tracing, etc. can all be solved by opening a case to find customer service.
If the shipment receiving data does not match, the business staff will open a case to find customer service to handle it. If the shipment receiving data is inconsistent, first of all, you need to rule out whether it is a logistics problem. If not, it is Amazon’s problem, either the count is wrong, or other reasons lead to quantity differences. If it is Amazon’s operation, you can ask Amazon for compensation.
Generally, when there is a difference in the receipt of shipments, there are two situations: one is that the shipment has not been received; the other is that the shipment has arrived but there are differences in the warehouse, and a case has been opened for processing, and the shipment has not been closed.