As a global cross-border e-commerce shopping platform, Amazon has a place among the cross-border e-commerce platform group with its complete warranty policy. In the process of cross-border transactions, it is basic common sense for both sellers and buyers to understand the warranty policy of the platform. For sellers, understanding the warranty scope and warranty time limit can help sellers deal with warranty issues more quickly; for buyers, understanding the warranty policy of the product can better protect their legitimate rights and interests.
First of all, the Amazon platform attaches great importance to the warranty item. Sellers must check whether a paper warranty is provided to the buyer before mailing the product to the buyer. If a paper warranty is not provided, the seller must also ensure that an electronic version of the policy is sent to the buyer. If a buyer receives a product without a warranty or does not have an electronic version of the warranty and is complained about, the platform will deal with the seller seriously. For the Amazon platform, the general product warranty time is more than 12 months.
The Amazon platform’s warranty policy for sold items is generally divided based on the value of the item itself. Warranty policies vary depending on the value of the item. For example, the Amazon platform’s warranty policy for electronic products generally chooses to refund the purchase price or reissue the product to the consumer. For some larger products, the Amazon platform often requires sellers to refund part of the purchase price so that buyers can repair them themselves. When selling goods to buyers, sellers should explain the product’s maintenance policy to help sellers better ensure after-sales service.
For self-operated products on the Amazon platform, the warranty policy is more complete. Amazon’s self-operated products generally have a one-month return period. Of course, the quality of self-operated products is more guaranteed. This is one of the reasons why the Amazon platform has developed rapidly in recent years. The warranty period for new products is generally two years. If there is a problem with a self-operated product during the warranty period, you can directly contact the platform customer service for consultation or resolution.
Since cross-border e-commerce involves cross-border logistics, buyers are further urged to identify well-known brands or ask about the warranty policy of the product during the process of purchasing products, so as to avoid errors within the warranty scope. Questions can be answered effectively. Buyers should try their best to ask the seller to issue an electronic warranty certificate to avoid losing the warranty certificate.
The above is the warranty policy for products on the Amazon platform. I hope that these contents can be helpful to buyers in the process of global shopping.