Q1: Can goods be returned or exchanged to cross-border e-commerce now?
Yes, according to the Notice of the General Administration of Customs of China on the Management Methods for the Import and Export of Cross-border E-commerce Retailers (2018 No. 194), China Customs allows cross-border e-commerce companies or their authorized Chinese principals to apply for returns.
Q2: Can all imported goods be refunded?
No, as long as they meet the requirements for secondary sales, are released from customs within 30 days, and are in their original condition at the original supervision workplace , corresponding taxes cannot be levied and the cumulative amount of individual annual transactions can be adjusted.
What needs to be done?
Step 1: When the enterprise receives the returned goods from the consumer, it should first check whether the goods meet the original sales status and evaluate whether the returned goods can be Customs releases within 30 days from the date of transportation to the original customs custody and operation location. If it is inconsistent with the original condition or has exceeded the return period, you may not apply to the customs for return procedures.
Step 2: The enterprise sends the return declaration form to the original customs through the China International Trade Single Window, and enters the reason for the return according to the system requirements. After the customs system accepts the return declaration form, the original goods are imported through the online shopping bonded model, and the enterprise enters the second stage of the golden ledger to check the remark form and the release form.
Step 3: The enterprise will transport the declared goods back to the original supervision workplace.
Step 4: On-site customs confirms the arrival of the returned goods and conducts inspection and release in accordance with relevant requirements. After the inspection is completed, the corresponding return tax will no longer be levied, the cumulative annual transaction amount of the consumer will be automatically refunded, and the company’s warehouse account book will be automatically verified and increased.
Some cross-border e-commerce returns for consumers
Q1: Do I need to go directly to the customs to return the imported cross-border e-commerce products I purchased?
If you want to To return imported goods to cross-border e-commerce, you must go to customs. However, you leave such a professional (complex) matter to the company. As long as you contact the store to confirm that you meet the return conditions, and then follow the store’s guidelines, the goods will be sent back to customs for return application, and you don’t need to go through it in person.
Question 3: Is there a time limit for returns?
Of course. Returned goods must be returned to the original entry customs supervision location within 30 days from the date of release by the customs. Remember, it’s the date the customs releases it, not when you receive the package.