In e-commerce platforms, a hassle-free return experience is one of its core services, and eBay is committed to providing consumers with an industry-leading shopping experience.
If the buyer changes his mind or regrets wanting to return the product after receiving the product, the free return service will greatly improve the consumer’s shopping experience and maximize the return rate. And significantly increase sales conversion rate!
eBay data shows:
1. Sellers do not provide return services
Buyers have a 30-day free return service, which can increase the conversion rate of listings by 15%; if Provide buyers with a 60-day free return and exchange service, which can increase the listing conversion rate by 25%!
2. For sellers that have provided a 14-day return service, the buyer pays the return shipping fee
Buyers are now provided with a 30-day free return service, and the conversion rate can be increased by 10%; if Buyers are provided with 60 days of free returns, which can increase conversion rates by 20%!
3. For sellers who have provided 30-day return service, that is, buyers pay for return service
Providing buyers with 30-day free returns and exchanges can increase the conversion rate by 5%; 60 For free returns and exchanges every day, the conversion rate can increase by 13%!
Does such an attractive conversion rate increase make you excited?
In addition, in order to encourage sellers to provide free return services, eBay has launched a free return service promotion plan to reward sellers for setting up free return services! This event is by invitation only. Sellers please check the recipient’s mailbox or go to the Seller Center marketing event page for details of the event.
How to set up free returns service?
When creating a listing or editing an online listing, in the “Return options” – “Return Shipping will be paid by” – “Return Shipping will be paid by” ), select “Seller (Free Returns)”.
FAQ:
Q1, when my number of reward items exceeds the upper limit, how do I select items as rewards?
According to the transaction sequence during the period, the items will be topped up to the maximum limit.
Q2, does eBay officially provide a return solution?
eBay fulfillment by Orange Connex provides eBay sellers with a “return solution” and provides all eBay sellers with a “local warehouse return” service to help you adapt to the platform’s after-sales policy. Countries with eBay Fulfillment by Orange Connex will be synchronized in the main markets of eBay sellers. This service covers the main markets of eBay sellers: Germany, the United Kingdom and Australia. It also supports direct mail and product returns from overseas warehouses.