With the development of e-commerce, many sellers choose to open stores on the Wish platform. Sellers will also encounter various problems in the process of operating stores. Sellers need to understand and solve them in time. So, let’s learn about them together. Let’s analyze the refund policy of wish platform!
1. Wish usually uses the following three methods to determine refund liability.
The first type: buyer’s responsibility. If it is judged to be the buyer’s responsibility, then the merchant does not need to bear it, and the order has been completed and delivered.
The second type: seller’s responsibility, which is determined based on the rate of return. If the return rate is high, the corresponding responsibility will be borne by the merchant. If the return rate is well controlled, the responsibility will be borne by the buyer within a certain percentage range.
Third type: Platform responsibility. If it is determined to be the platform’s responsibility, the payment will be settled to the merchant, and the refund handling fee will be borne by the platform.
2. Analysis of wish platform refund policy.
1. If the order is refunded before the order is shipped, the seller will not collect the payment. If the order is canceled or refunded before the order is shipped, the wish merchant will not collect the payment.
2. All returned merchant orders do not meet the payment conditions. If the merchant is required to return the order, the merchant will not receive payment for the order.
3. For orders that lack valid or accurate tracking information, the seller is responsible for a full refund. If the order tracking information is invalid, incorrect, or missing such information, the seller must bear the cost of a full refund. .
4. For confirmed delayed orders, the seller should refund the full amount. If the confirmed fulfillment date exceeds 10 days after purchase, the Wish merchant will be 100% responsible for the refund.
5. For orders shipped extremely late, the seller will bear 100% of the refund. If the order is not confirmed within X days after the order is placed, the seller will bear 100% of the refund. Click below to view each item Destination country.
6. Due to size issues, all refund costs will be borne by the seller. If the user requests a refund due to size issues, the seller will bear all refund costs.
7. If the merchant is involved in fraudulent orders, all refund costs shall be borne by the merchant. If the merchant engages in fraudulent behavior or avoids revenue sharing, the merchant shall bear all refund costs for fraudulent orders.
8. The seller will bear all refund costs due to damage to the item during shipping. If the refund is due to damage to the item upon delivery, the seller shall bear all refund costs.
The above introduction is the refund policy of the Wish platform. No matter what, during the operation of the Wish store, Wish sellers must maintain a good attitude to operate the Wish store and do everything possible to avoid refund disputes and transactions in the Wish store. During this period, if the customer applies for a refund due to special circumstances, the seller must handle it in accordance with the platform rules.