In recent years, many domestic sellers have chosen to conduct transactions through eBay. However, in eBay operations, if the seller’s transaction performance does not meet the standards or there are violations, the account will generally be frozen. At this time, the seller can appeal. Apply to the platform for unblocking. So how do eBay sellers appeal? A detailed introduction will be given below.
The eBay platform generally does not freeze accounts without reason, usually because the seller has violated eBay’s relevant regulations. At present, the reason why eBay accounts are frozen is mainly due to arrears or violations. If eBay sellers’ accounts are in arrears, they will generally be frozen and can be unblocked after payment. In addition, eBay sellers may have their accounts frozen due to violations. Common reasons for violations are as follows:
1. The seller violates VeRO’s relevant policies. If the seller’s goods infringe other people’s intellectual property rights, such as trademarks, copyrights, etc., property rights The owner can request the eBay platform to remove the listing;
2. At the same time, sellers who upload prohibited products, fake and shoddy products, etc. will also have their accounts frozen;
3. In addition, sellers abuse eBay reviews , such as refunding to get good reviews or contacting buyers directly, skipping the eBay platform for offline transactions, will result in the account being blocked.
Ebay sellers generally receive emails after their accounts are blocked. Most of them don’t know how to deal with the emails after receiving them. At this time, sellers need to reflect on whether they have violated relevant regulations. If they have any questions, they can appeal to the platform, then eBay How does the seller make a complaint? The specific process is as follows:
1. First, the seller needs to read the email carefully to confirm the main reason why the account has been frozen;
2. Carefully confirm the instructions in the email and follow the specific requirements. At this time, the seller needs to show his attitude to eBay officials in a professional and sincere manner so that the officials can establish trust;
3. After sending the appeal email, if there is no response to the email within 48 hours, you need to call directly. Appeal; if the seller’s call does not work, you need to repeat the previous step. During this period, you need to maintain a sincere and professional attitude to help restore the account.
The above is a detailed introduction to how eBay sellers can appeal. In addition, some sellers may directly give up their blocked accounts and start new ones. However, the eBay platform generally does not allow sellers to use new accounts to avoid blocked accounts. Condition. Therefore, do not rush to apply for an account after your account is blocked. This is not conducive to the long-term and stable development of the eBay platform. Sellers need to actively cooperate with the platform to unblock the account. As long as they maintain a professional and honest attitude, general appeals will be successful.