How will eBay sellers be treated if they do not accept returns? Some articles on cross-border e-commerce will say: Of course there will be penalties. But not all “non-acceptance of returns” will be punished. After all, some return applications are very unreasonable requirements, or the buyer and seller do not communicate reasonably on the eBay platform.
1. How will sellers be treated if they do not accept eBay returns?
Often, the bad transaction rate indicator will become abnormal, and subsequently, store exposure and transaction volume may be affected. However, if eBay sellers really don’t want to accept return requests, they should start from the source to reduce the return rate. Try to clean up returned goods regularly. If there are serious problems with the quality of this batch of products, eBay merchants should handle them uniformly to avoid returns from secondary sales. In order to reduce losses, you can find product suppliers and ask for re-scheduling of goods.
In addition, in order to prevent secondary sales merchants from receiving “impaired quality” goods during the recycling process, sellers can communicate with logistics providers.
2. How should buyers handle eBay returns? Before they apply for a refund to the seller, they should first use the system’s built-in communication function – “Send Message to Buyer” to discuss the partial refund amount with the cross-border e-commerce eBay sellers. After all, there is a big difference between a full refund and a partial refund. This can also give cross-border e-commerce eBay sellers a reminder so that they can decide whether to accept the offer within 10 working days.
What should the user do if the seller has been notified in advance but the seller does not accept the eBay return application? Users can make multiple requests and report the situation to eBay.
In short, how will cross-border e-commerce eBay sellers be treated if they do not accept returns? First of all, the bad transaction rate, store exposure, and transaction rate may be affected. If you really don’t want to accept the return application, you should try to start from the source; secondly, the buyer can tell the seller in advance “refund application”. If the seller does not If agreed within 10 working days, the buyer has the right to propose again.