Shopify POS is a mobile shopping cart application developed by Shopify that allows merchants to process transactions and sales on mobile devices. When processing an order, the merchant needs to ship the items purchased by the customer. In Shopify POS, merchants can mark orders as shipped or unshipped. This article explains how to mark an order’s shipping status in Shopify POS.
1. Check the order status.
Merchant needs to check the order status before marking the order shipping status. Merchants can view order status on the orders page in Shopify POS. If the order status is “Paid”, the merchant can start preparing to ship.
2. Mark the order as shipped.
After shipping, the merchant can mark the order as shipped. Merchants simply click the “Mark as Shipped” button on the order page. Merchants can also enter logistics information and tracking numbers so customers can track order status at any time.
3. Mark the order as unshipped.
If the merchant cannot ship immediately, you can mark the order as unshipped. Merchants simply click the “Mark as Unshipped” button on the order page. Merchants can choose to hold orders in unshipped status until they are ready to be shipped.
4. Confirm the order status.
After marking the order shipping status, the merchant needs to confirm whether the order status is correct. Merchants can check the order status on the order page and confirm whether the order status has been updated. If the order status is incorrect, the merchant should correct it promptly.
5. Confirm customer receipt.
After the customer receives the goods, the merchant needs to confirm that the customer has received the goods. Merchants can check the order status on the order page in Shopify POS and confirm whether the customer has received the goods.
In addition, merchants should also pay attention to the following points:
1. Process orders in a timely manner.
Merchant should process orders promptly and ship orders as quickly as possible. Merchants can use automation features in Shopify POS, such as automatically sending shipping notifications, to improve shipping efficiency.
2. Use logistics services.
Merchants can use the logistics services provided by Shopify or cooperate with other logistics companies. Using logistics services makes it easier to manage shipping information and provide a better customer experience.
3. Provide tracking information.
Merchant should provide order tracking information to let customers know the order status at any time. Merchants can enter logistics information into Shopify POS and let customers view order status on the order page.
4. Maintain communication with customers.
Merchant should maintain communication with customers, promptly notify customers of delivery status and solve problems. Merchants can use the messaging feature in Shopify POS to communicate with customers to provide better customer service.
In summary, marking the shipping status of orders in Shopify POS is all about providing a better customer experience and managing orders. Merchants should promptly mark orders as shipped or unshipped based on the actual situation, and confirm whether the order status is correct. Merchants should also process orders in a timely manner, use logistics services, provide order tracking information, and maintain communication with customers to provide better customer service.