How does an eBay buyer open a case dispute and return goods? Through the introduction of the meaning of “case” disputes and the introduction of return disputes in this article, it can help cross-border e-commerce eBay sellers understand more practical knowledge.
Let’s first explain: What is a dispute? It is also called “dispute” and “case” on the eBay platform, and its English name is “case”. Case means “dispute”. If eBay users have a dispute with a seller when conducting transactions on eBay, they will complain to the platform by opening a case. The seller must then respond within the specified time, otherwise various negative impacts will be extended.
Generally speaking, the eBay platform will not set restrictions on seller accounts just because eBay users open cases. Only when eBay officially rules that the seller has lost, and the eBay seller fails to resolve the buyer’s demands in a timely manner, will the transaction be upgraded to a bad transaction and have a negative impact on the seller’s account.
All cases that are not responded to in time will be counted in the “unresolved cases” value. If the case resolution index is too high within a certain period of time, it will be regarded as abnormal operation and the account will be in danger.
The following is how eBay buyers open a case and apply for a return and refund process:
1. First find the item and select contact seller.
2. Then select i didn’t receive my item.
3. Select request a refund or more information.
4. Choose here whether you need a refund or continue to want this item, and leave a message. After selecting, click send request.
5. That’s it. Pay attention to the time on eBay. If the seller does not handle it within this time, you can upgrade the case to eBay customer service.
In short, the above is the relevant explanation of “How eBay buyers open a case dispute and return goods”. The eBay platform supports users to use cases to protect their rights within a reasonable range. Once a case is opened, sellers must handle it within the specified time, otherwise they will face serious penalties.