Everyone who has worked in the cross-border e-commerce industry has a basic understanding: it is normal to be returned. After all, there are a lot of products sold every day, and it is normal for a few products to be returned occasionally. But what should sellers do if eBay store products are often returned? Here are some tips, hoping to help sellers who often get chargebacks.
(1) Wrap the product carefully. Wrapping products carefully may seem very simple, but according to a survey on the Internet, more than one-fifth of sellers damaged their goods during transportation, abandoned them, and eventually returned goods.
Although eBay merchants are not in charge of the transportation process, they should at least ensure that the outer packaging of the package is intact, try to protect the product, and provide adequate safety guarantee for the items during transportation.
For example, when many eBay sellers use the US postal system, just to pay less postage, they put several items in a thin envelope. It may be violently transported, so the product inside the envelope may be highly compressed and damaged.
To package well, it is recommended to use the following two packaging methods.
The first is to choose a relatively large cardboard box that can completely wrap the product, and then fill the remaining space with some foam material, which can effectively prevent the items from being broken.
The second method is to use better-quality tape to seal the outer edges and gaps of the entire package as much as possible, so that there is a high probability that it will not be damaged.
(2) Check the LISTING information.
According to eBay seller survey data, many users choose to return items because the physical items they receive do not match the description on the LISTING at all. Although eBay sellers should improve the quality of their listings, they should also ensure that the listing information is correct and complete, especially the fit with the product.
In short, if eBay sellers are frequently returned goods, they must consider it from two angles: the first is the packaging method. You must not put several items in the same envelope for the sake of cheapness. It is easy to crush the product; the second is to check the accuracy of the LISTING information to avoid users feeling inconsistent after receiving it.