As we all know, when a buyer applies for a return, the seller will most likely provide a “return label”, but what should be done if the eBay return label expires?
According to eBay’s relevant policies, customers must send the returned goods to the shelves within 21 working days after receiving the “return label”. If it exceeds 21 days, it can be regarded as “eBay buyer returns expired”.
That is, the return period should begin on the day the return label is received and end on the day the item is shipped out. Many cross-border e-commerce sellers’ return labels were sent out early, but cross-border e-commerce eBay users did not send the items back within 21 days, which resulted in expiration.
For cross-border e-commerce eBay sellers, it is very difficult to provide the other party with a return label, so it is difficult to re-operate. In order to help customers return the goods to the service provider, cross-border e-commerce eBay buyers can contact the user and tell the other party to send the express delivery first, and then ask the logistics middleman to affix the return label. Moreover, the logistics label of intermediaries has more discounts, which is also a convenience for sellers.
According to the cross-border e-commerce eBay platform regulations, all sellers must respond to buyers’ return requests within 3 working days or 8 working days. And the responses mentioned here refer to: “Return accepted”, “Full refund, buyer keeps the item” and “Partial refund, buyer keeps the item”. Cross-border e-commerce sellers can only choose from the above options.
If the seller finds that the return request is still within the validity period, he must try his best to satisfy the other party’s appeal requirements. If you want to return the product for some special reason, you need to calmly express why you refuse? Make the buyer as satisfied as possible.
In short, what should I do if the eBay return label has expired? It can be dealt with rationally in the following way: first, the sellers need to contact the buyers by email, and then ask them to send the items back to the logistics intermediary as soon as possible, and then let the logistics intermediary put the return label on their behalf.