With the development of cross-border e-commerce platforms, more and more buyers choose to register and open stores on the eBay platform. However, they will also encounter various problems during the operation process. Today we will talk about eBay sellers who do not send How to refund goods?
First of all, if the seller has not shipped the goods within 3 days, the buyer has the right to directly apply for a refund. Then, after the seller agrees, the buyer can also initiate a complaint on this product page. If the seller fails to deliver the goods according to the agreed time, usually the seller will choose to deal with it. If the seller does not deal with it, 4 points will be deducted by the platform, and the buyer will be compensated no less than 5 yuan and up to 5% of the compensation.
If the seller chooses to delay shipment or make false shipments and fails to ship within the specified time, the relevant orders will be judged as out-of-stock orders by the online shopping platform. It also has a huge impact on the seller’s own store reputation. The most direct impact is compensation to consumers, and affects store conversion rates, ratings, and store authority. Therefore, the consequences of eBay sellers not delivering goods are very serious.
In most cases, if the goods are not delivered on time, the seller can solve it. However, if the seller still does not solve the problem within 3 working days, then you can contact the official customer service to intervene.
The ebay order processing process is as follows:
1. Ship to ebay overseas warehouse.
Sellers can ship their goods to eBay’s overseas warehouses in advance, which can reduce logistics costs.
2. Count the goods.
When the goods are delivered to eBay’s overseas warehouse, specialized personnel will inventory the goods. After the inventory is completed, the products will be entered into the system and put on the shelves.
3. Check the warehouse inventory.
Ebay sellers can check the inventory of the warehousing system at any time, understand the actual inventory status of their products, replenish goods in time, etc.
4.Place orders.
When a buyer places an order, overseas warehouse personnel will distribute the goods based on the order information.
5. Count the goods and deliver them.
Before delivering the order, the staff will count the goods, confirm that there are no problems with the product and quantity, and then deliver the product according to the volume and sealing factors of the product.
6. The buyer signs for receipt.
After the product is delivered to the buyer’s address and signed for, the order is completed and the entire eBay shipping process is over.
The above is the solution for how to refund the eBay seller if he does not deliver the goods. Generally speaking, the seller must deliver the goods within the specified time. If the delivery is delayed, he can communicate with the buyer. If the purchase is If the buyer does not agree, then refund the money promptly and do not have any disputes with the buyer, otherwise it will have a bad impact on the store.