eBay Australia now allows automatic returns! This is indeed great news for sellers on eBay’s Australian site. The following is an interpretation of this policy:
The latest announcement from eBay Australia states: From March 15, 2023, when cross-border e-commerce eBay buyers apply for return requirements, if they meet If the return rules set by the Australian eBay sellers or the terms of the refund guarantee policy of the eBay Australian site are met, the eBay platform will automatically agree to the refund request. The seller does not need to deal with it separately, and the buyer can also easily return the goods.
This means you have agreed to the automatic return application settings! According to the latest news, not all return requests will be automatically accepted. Only when an eBay buyer initiates an active return, the platform will give priority to the seller’s return rules on the premise of complying with eBay’s return policy.
The following are the threshold conditions for setting automatic returns on the eBay Australian site: not all orders can be automatically returned, and they must comply with the eBay seller’s original return policy (for example, the seller allows unconditional refunds and returns within 7 days) ; Or it is supported by the policy terms of the Australian eBay site. Only under this condition can you apply for an automatic refund.
The following conditions are not applicable to the automatic consent of the return application: when the buyer receives the goods and the goods are damaged or missing parts, the buyer and seller can jointly review the return within 3 working days; when the seller does not provide Return terms and when a buyer initiates a return, the platform will not automatically agree to the application.
If the seller is unwilling to provide automatic return service (only accepts manual returns) and finds that the physical product does not match the listing, in this case, eBay users can still return the product as usual; and the buyer is in the first choice If “RMA” is selected on the return address, or the product exceeds Australia Post’s 22kg weight limit, you will have to use international return channels.
In short, according to the latest Australian site policy, eBay sellers can finally set up their own “automatic returns”! However, certain thresholds and conditions need to be met. Only if you comply with the eBay cross-border e-commerce seller’s return policy or comply with the eMBG policy terms can you apply for an automatic refund.