In March 2019, eBay launched an overseas warehouse service standard management policy. In order to better improve service quality, clarify relevant service standards for overseas warehouses in the United States and Australia, and improve the delivery time of overseas warehouses in the United Kingdom, Last year, a new adjustment was made to the policy. The specific requirements are as follows:
1. The commitment time in overseas warehouse services is further standardized. When merchants put products on the shelves, they must set the order processing time and the promised logistics arrival time. The two times The total length of time cannot exceed the regulations of eBay platform, otherwise it will be regarded as non-compliant listing by the platform
2. eBay US station: counting starts from the day when the consumer places the order, the merchant needs to Update the logistics information online and complete delivery within 6 days. During the epidemic period, it is within 7 working days.
3. eBay UK station: Starting from the day when consumers place orders, merchants need to go online to update logistics information and complete delivery within 5 days. During the epidemic period, it is within six working days.
4. eBay Germany Station: Starting from the day when consumers place orders, merchants need to go online to update logistics information and complete delivery within 5 days. During the epidemic period, it is within seven working days.
5. eBay Australia Station: Starting from the day when consumers place orders, merchants need to go online to update logistics information and complete delivery within 8 days. During the epidemic period, it is within ten working days.
6. eBay France Station: Starting from the day when consumers place orders, merchants need to go online to update logistics information and complete delivery within 7 days. During the epidemic period, it is within 12 working days.
For the assessment of overseas warehouses, we can see from the above that the delivery time in the UK has increased from 50% to 80%, and the overseas warehouse collection in the United States has increased from 50% to 80%. The 48 hours became 24 hours, and the timeliness rate of the United States and Australia was also included in the assessment standards.
Adjustment of shipping rate:
Overseas warehouses in the United States: A collection scan record of no less than 80% must be achieved within 24 hours of consumer payment.
The requirements for the logistics bad transaction rate have not changed. Overseas warehouses in the United States, Britain and Australia cannot exceed 2%, and other overseas warehouses cannot exceed 2.5%.