This issue’s e-commerce essentials are here! Many novice sellers are not familiar with Wish sellers’ tips for urging reviews. After all, the Wish platform is different from other cross-border e-commerce platforms. In this issue, let’s take a look at: How do excellent Wish sellers urge reviews and improve the rate of praise? ?
1. Prompt reviews correctly.
Of course, an excellent wish seller must learn to urge reviews! And it is best to get an email template and leave information to all buyers through messages, calling on them to leave excellent reviews as soon as possible after receiving the goods. Remember to click “Confirm the order evaluated by the seller” in the background.
The content of the review reminder email from the wish seller is as follows: Dear friend,Have you received the package?If you received and satisfied with it,hope you can kindly leave me a 5star feedback,your satisfaction is our motion to do better.But if you have any questions about the order,please contact us firstly, we will help you to solve the problem asap in 24hours.Thanks,have a nice day!
2. Handle negative reviews in a timely manner . The purpose of urging reviews is of course to improve the store’s positive rating. During this process, sellers should also pay attention to the increase in the number of negative and neutral reviews in a timely manner. They should pay close attention every day to see which negative reviews have been added?
If product problems can be discovered from negative reviews, wish sellers must remove the products from the shelves in time to avoid continued decline in the praise rate.
In short, the above is the sharing of review urging tips from wish sellers. Learning to “reply for reviews” is a required course for every Wish e-commerce seller, but without an email template, there is no way to quickly resolve the review reminder. Therefore, this article shares a very commonly used review reminder template, hoping to give sellers some help. In addition, sellers should also pay attention to the increase in the number of negative reviews and resolve them promptly.