As a large-scale cross-border e-commerce platform, Amazon has many transactions taking place every day. However, due to the large number of businesses and the large number of goods entering and leaving the warehouse, products stored by sellers often get lost, damaged, or mixed up with other goods, resulting in errors in the goods sent to buyers. Both buyers and sellers will suffer losses, affecting transactions. efficiency.
In order to better solve this situation, a third party that provides professional services for resolving such claims is needed, and Refundlabs is it.
Refundlabs is a professional FBA claims platform that can rely on its algorithm advantages to provide merchants on the Amazon platform with services such as claim retrieval. At the same time, in addition to automatic retrieval, they are also constantly researching new claim scenarios. It can achieve full coverage of claim scenarios as much as possible and reduce merchant losses. Currently, there are more than 20 claim scenarios on refundlabs, and the refund cycle can be traced back to 18 months.
The professionalism is also reflected in the rich claims experience of the operation and maintenance personnel. They have been working on the docking between the platform and merchants for a long time, so they have a better understanding of the needs of both parties and provide merchants with comprehensive claims services.
Moreover, there are complete solutions here for account security issues that many merchants are worried about, because refundlabs is an Amazon-authorized service provider and an MWS-authorized service provider, so merchants do not have to worry about security issues. of. There is also the issue of data transparency. The platform operation specialist will record each successful claim into the backend. Merchants can track the claim details and claim details at any time.
So, how should merchants use such a powerful claims platform?
Step one: Register and link accounts
On the refundlabs website, register an account, and then a platform specialist will come to you one-on-one to consult on claims-related issues.
In order to ensure that potential complaints existing with Amazon merchants can be retrieved, you need to associate an Amazon account, add RefundLabs as a developer, and provide API information.
Step 2: Retrieve account claim data
The artificial intelligence algorithm analyzes the account data for more than one year. After the retrieval is completed, a search report will be obtained for viewing. Sales behavior will continue to be covered by searches, and new claims and deductions will be detected.
Step 3: Get compensation from Amazon
For all claim applications generated in the account, after Amazon’s appeal is approved, you can track the claim amount, quantity and other details on refundlabs. And the claim progresses in real time until the claim is received.
The most important thing about using refundlabs to reassure merchants is that for every claim, only after a truly successful claim does the service fee need to be paid to the platform. This is the most important thing.