Each platform will have a seller code of conduct to require sellers to avoid causing confusion on the platform, and shopee is also very strict with sellers’ code of conduct, and constantly updates the seller code of conduct based on the operation of the platform. So, let’s learn about Shopee products. A Guide to Violations!
Sellers who use the product images of other sellers or brands or any third party as product images without authorization will be judged as misappropriating other people’s product information. For non-original images, please keep relevant proof that the image has been authorized by the relevant license.
Shopee handles this behavior by notifying both sellers of the review results via email every Monday after receiving the seller’s report. Sellers who are successfully reported must make rectifications within 7 natural days. Overdue sellers will be penalized with 15 points, their stores will be frozen for 28 days, and related products will also be deleted. If the platform confirms that other sellers’ product information has been stolen three times within a year, the store will be permanently frozen.
It is understood that Shopee’s seller rating system will update the score every Monday based on the illegal items that the seller failed to meet the target last week. Currently, Shopee will calculate the following five items. If the target is not met, points will be given. , such as: 1. Incomplete order rate; 2. Delayed shipment rate; 3. Violation of shelf specifications; 4. Abuse; 5. Store customer service.
The seller rating system has 6 levels. Whenever a seller accumulates 3 points, he will enter the next level of restrictions. It is worth noting that if the seller does not score, he will not be subject to any restrictions. In addition, when the system detects improper usage by the seller, the account will be frozen immediately! These improper behaviors include but are not limited to: fraud or affecting transaction security, Others place orders, disrupt the platform or users, create false orders (self-buying, buying and selling, washing reviews, selling), abusing shipping subsidies, discount codes, etc. Among these inappropriate behaviors, Shopee also explicitly prohibits sellers from cheating on their orders. Generally speaking, Shopee will verify whether there are false orders between buyers and sellers to improve sellers’ ratings and product sales. A freezing notice will be sent. If the seller’s circumstances are serious, Shopee will not accept any complaints from the seller.
The above introduction is a guide to violations of Shopee products. For merchants who open stores on the Shopee platform, only sellers with high standards and good performance will have the opportunity to become the preferred seller. When a merchant becomes the preferred merchant, the Shopee platform will automatically add it to the merchant’s store page and product page, “Shopee
Best” label, irregular copyright Shopee shipping subsidies, effectively improving product search rankings, etc.