Whether it is domestic trade or cross-border overseas trade, the problem of returns has always been the most common problem encountered in e-commerce trade, and it is also the situation that e-commerce sellers least want to encounter. Many new cross-border e-commerce sellers have asked how to handle general returns from overseas warehouses? What are the procedures for returning goods at overseas warehouses in Italy?
Compared with the domestic market, human resource costs in Western countries are often the main factor determining costs. In particular, labor costs remain high, which makes cross-border e-commerce sellers also have relatively high related costs during their overseas operations.
For cross-border sellers on the Amazon Italy site, when some buyers frequently return goods, they first need to make a comprehensive judgment based on the quality and packaging of the product. If there are no problems with the product quality and packaging, but the reason for the return is that the customer does not like it, the logistics information is not updated in a timely manner, etc., you can generally consider returning the product, changing the label, and then restocking the warehouse. At this time, the seller can perform inventory transfer operations in the Amazon backend. You need to find an address that can accept returns. You can choose an Italian overseas warehouse that can help cross-border sellers handle returns, and then fill in the relevant receiving address and other information.
After the goods are pushed to the Italian overseas warehouse, the staff will check the quality and packaging of the goods to confirm whether there is any relevant damage to the goods. Items that have no quality problems and are in good condition can be repackaged. If the product is damaged, it needs to be carefully inspected and repaired if it has repair value. After repair, it can be put back on the shelves for sale.
For goods that are of low repair value, cannot be repaired, or need to be returned to China for repair, sellers can also choose to return the goods to China for processing. At this time, cross-border sellers need to contact the overseas warehouse first, and then return the goods to the overseas warehouse in Italy. When the goods reach a certain amount, they will be returned to the country. The cost of this method is relatively high, and sellers need to comprehensively calculate cost expenditures based on the value of the goods and specific freight costs.
Based on the above Italian overseas warehouse return processing process, sellers need to consider all factors and adopt different methods to deal with returned products. Since Amazon FBA needs to charge warehouse moving fees and overseas warehouses need to charge processing fees and the costs are not low, cross-border sellers should reduce the probability of buyers returning goods as much as possible to better avoid or reduce the occurrence of return problems.