If a merchant sells goods on eBay, the merchant may encounter other sellers infringing on the merchant’s intellectual property rights or other violations. At this time, how can eBay sellers complain to other sellers to protect their own rights and interests? In order to discredit our reputation, some cross-border e-commerce sellers will even leave malicious messages on our store. When our cross-border e-commerce sellers encounter these things, we can report them on the eBay platform so that they cannot be banned on the eBay platform. Keep operating. This article will introduce how to preserve evidence of infringement through video recording, screenshots, etc., and elaborate on the specific steps for making a complaint. So how do eBay sellers complain about other sellers?
First of all, if the merchant finds that other sellers have infringed the merchant’s intellectual property rights or other violations, the merchant needs to take immediate action and record the evidence. Merchants can use video recordings, screenshots, etc. to save evidence of infringement so that they can be submitted to eBay for complaints in the future.
Secondly, merchants need to ensure that merchants’ complaints comply with eBay’s complaint policy. Before making a complaint, it is recommended to read eBay’s complaint policy carefully to ensure that the merchant’s complaint content complies with relevant regulations.
Third, enter the eBay official website, click “Help and Contact” on the upper right side of the page, then select “Contact Us”, and then select the “Complain a Seller” option. Next, the merchant needs to provide detailed complaint information, including evidence of infringement, the eBay ID of the infringing seller, links to infringing products, etc. We go to eBay’s homepage, log in to our account, find “Sponsorship” on the upper right, click to enter, we find “Complaint” on the left side of the page, click with the mouse to enter.
Fourth, after submitting a complaint, eBay will review the complaint and provide a processing result within 3-5 working days. If eBay confirms that the complaint is valid, they will take immediate measures, such as removing the infringing items, warning the infringing seller, or closing their account.
During the complaint process, merchants need to be patient and provide as accurate evidence as possible. If the merchant’s complaint is dismissed, the merchant can consider resubmitting the complaint or seeking other ways to safeguard its rights and interests.
In short, it is not difficult for eBay sellers to know how to complain to other sellers, but if the merchant encounters other sellers on eBay that violate the merchant’s rights, the merchant needs to maintain a certain degree of patience. Before making a complaint, the merchant needs to save sufficient evidence and ensure that the merchant’s complaint complies with eBay’s complaint policy. You need to be patient during the complaint process and provide as accurate evidence as possible.