Amazon’s claims tool may be difficult to understand for novice sellers. Simply put, if a customer decides to return an item, Amazon will notify the seller via email. When the customer’s return is completed, Amazon will call the buyer to request a refund. If the customer is unable to return the item after 45 days, Amazon will refund the item to the seller. But Amazon will also make mistakes. At this time, the seller needs to communicate with Amazon and apply for repayment. This process may be relatively long, and third-party tools can come in handy. So, what are the features of the Amazon FBA claims tool?
First of all, Amazon FBA claims tools are fully functional, and most of them do not charge commission. These tools are developed by external third-party software companies, and sellers can choose the tools that suit their business. These tools can automatically generate claim email templates, guide sellers to lodge complaints, and recover losses for sellers as much as possible within a safe and controllable range without charging commissions.
Secondly, the Amazon FBA claims tool has a high claim success rate. It can provide refunds as soon as 48 hours, and the refund will be credited directly to the seller’s account. If the seller’s claim is true, the claim success rate is as high as 95%, which is one of the reasons why many sellers prefer to use the Amazon FBA claim tool.
Finally, use the Amazon FBA claims tool to reduce costs. Transaction commission costs are low and can reduce transaction commissions or annual fees paid to third-party platforms. For cross-border e-commerce sellers, if they directly file a claim with Amazon, it will definitely consume a lot of time and increase time costs, which is not conducive to the merchants’ reasonable cost control.
In general, the Amazon FBA claims tool provides sellers with a convenient and fast solution, allowing sellers to better manage their business. However, when using these tools, sellers also need to pay attention to maintaining good after-sales service and product quality to avoid unnecessary claims and losses. At the same time, different third-party software companies provide different functions and charges. Sellers need to choose the tools that suit them based on their needs and circumstances.