With the increase in international exchanges and the prosperity of cross-border trade, international express transportation has reached unprecedented heights. Although international express delivery can usually be delivered on time, some unexpected situations are inevitable, such as package damage, item loss, or the entire package is lost. Although this situation is unlikely to happen, if you encounter this situation, then, Let’s take a look at what to do if your international parcel is lost?
1. Determine whether the package is lost.
You can use the tracking number to check whether the package is lost. If there is no more updated information for a long time or the display is abnormal, you can contact the destination post office or logistics company to check the status of the package. In addition to customs detention and unexpected situations, you can know the status of the package.
2. Further inquiries.
If valid confirmation information cannot be obtained, official inquiries can be made (international express parcels will be inspected). International logistics carriers will work with the post office to conduct official inquiries to obtain the true status of the package. If the package delivery is abnormal or detained due to personal reasons, the carrier can assist in handling it. Investigation is a necessary step to obtain true and valid information.
3. Confirm the loss and make a claim.
After confirming that the package is lost, you need to apply for a claim for the international express package according to the requirements of the logistics company. After confirming the compensation standard, corresponding supporting materials need to be submitted as required. For detailed information, please contact logistics customer service for guidance and submit corresponding materials.
4. Receive compensation.
After completing a series of claims processes, the logistics company will compensate the international express package according to the corresponding compensation standards. Typically, compensation payments will be transferred directly to the claimant’s bank account, WeChat or Alipay account.
The above introduces the relevant knowledge about what to do if an international package is lost. During the international express mailing process, there are many reasons for package loss. Some are subjective reasons, some are objective reasons, and may also be caused by your own reasons or problems with the express delivery company. Only when there are no problems with the operation can the probability of package loss be minimized. Although the loss compensation process is relatively cumbersome and time-consuming, logistics companies usually provide cooperative sellers with free assistance in applying for compensation, allowing sellers to have more time and energy to focus on increasing sales.