International small parcel is currently the most commonly used logistics method for cross-border e-commerce sellers. It is popular for its wide scale and low shipping costs. However, due to the many transportation links, long distances, and high number of transfers, the loss rate of postal international small parcels will be relatively high. There are many reasons for loss, such as wrong delivery address or postal code, abnormal customs clearance, excessive cargo volume, too many transfers, etc. So what should I do if China Post’s international small parcel is lost or damaged? Is there any compensation? How to make a claim?
If you want to make a claim, you first need to collect evidence to prove that the package was lost or damaged. If the package is lost, you can apply for a search. If it cannot be found, it proves that the package is indeed lost. If the package is damaged, you need to take a photo with the courier as evidence when signing for it. Once the evidence is collected completely, the claim will go more smoothly.
After collecting the evidence, you can apply for a claim directly on the system. The staff will submit the information to the international express official and assist in filling in relevant information and requests. Then you need to wait for the international express official to confirm whether the package is lost or damaged, and whether the declared value is true. After confirming that it is true, International Express will confirm the claim amount according to its own claim standards, and will compensate up to US$100. If the value of the goods exceeds US$100, International Express can only compensate you US$100.
If the shipper confirms that there is no objection to the claim payment, he can submit an application and obtain compensation from International Express. Generally speaking, the China Post international small parcel handling process for loss or damage is similar to the international small parcel handling process. You can refer to the international small parcel claim process for operation.
In short, when international postal small parcels are lost, merchants can make claims through some channels. However, in order to avoid unnecessary trouble, merchants should carefully check the address, postal code and other information before sending the package to avoid package loss due to incorrect information. In addition, it is also very important to choose a reliable logistics service provider, which will provide sellers with better protection and services. Finally, I hope everyone can send and receive their packages smoothly.