When sellers on the Wish platform encounter various problems, they generally need to appeal to the Wish backend, usually within 48 hours. If the first appeal fails, a second appeal can be made. So what should I do if wish fails to respond to the second appeal? This will be introduced in detail below.
When making a complaint, sellers need to reflect on themselves, analyze the specific causes of the problem, and then explain it to the platform. If it is due to logistics reasons, the seller needs to explain to the platform that it is due to logistics reasons and try to find external reasons. If there is a problem with the product, the seller needs to explain that the product has been removed from the shelves and will no longer be sold. If the problem is caused by a high return rate, you can explain to the platform that it is because the new store has few orders and there is an order squeeze problem, and your attitude needs to be sincere.
When making appeals, sellers need to pay attention to the sooner the appeal time, the better, and try to avoid multiple appeals. The first appeal is easier, but subsequent appeals will be more difficult, and the appeal channel may be closed. Therefore, every complaint is recorded on the Wish platform. Multiple complaints may indicate that there is a problem with the seller’s store. If the seller fails to appeal for the first time, and if the contents submitted in the two appeals are similar during the second appeal, there will generally be a problem of Wish not responding to the second appeal. At this time, the seller needs to fill in the appeal content in detail to be successful.
The content that needs to be filled in for the appeal is as follows:
1. The seller needs to copy the problem number from the customer problem details page;
2. The seller needs to fill in the address in detail , you can copy the order number to the order page and find out the order viewing address;
3. The seller needs to fill in the product type, size and other information. If the reason for the refund is a product size problem, you can go to the warehouse and take photos as complaint materials. .
4. Upload screenshots of communication with buyers as complaint materials.
5. Submit a complaint. Generally, after Wish backend receives an appeal, it will respond within two days, and the seller can just wait for the appeal result.
The above content has introduced in detail the issue of wish’s failure to respond to the second appeal. As for malicious refunds, as long as the seller has reasonable evidence and the product quality is up to standard, the appeal will definitely be successful. Generally speaking, stores with successful appeals have higher scores, above 4.5 points.