When wish sellers run their stores, they generally encounter various problems. At this time, they can complain to the platform. So how should you write a Wish complaint letter? This will be introduced in detail below.
1. Determine the type of punishment. Under normal circumstances, the more common reasons for punishment on the wish platform mainly include product infringement, untimely logistics, banned items, and delayed fulfillment. Generally, sellers do not have disputes when receiving penalties for delayed performance and untimely logistics. Under normal circumstances, the penalties for product infringement and banned items may be in dispute, and wish sellers can appeal at this time.
2. Clarify the appeal logic. When writing a Wish appeal letter, sellers must first determine whether there has been a misjudgment on the platform. If there is indeed a problem, the seller needs to find out the cause of the misjudgment, which can generally be found from product pictures, titles, etc.
If the penalty is due to a buyer’s complaint, you can contact the buyer and propose a solution. When writing a Wish appeal letter, sellers need to maintain clear logic. The content of the appeal letter needs to fully describe the entire appeal process, and pay attention to smooth and smooth language.
3. Use translation software. After the seller completes the appeal letter, he generally needs to translate the Chinese appeal letter into English. Wish sellers can generally translate through translation software, such as Google Translate. When writing a complaint letter, the seller needs to clearly state the issues to be complained about, and at the same time, a solution needs to be proposed, and the thinking logic needs to be clear and clear.
In addition, the seller needs to have clear logic when writing the appeal letter, so that the reviewer can simply and clearly know the cause and effect of the time, as well as the seller’s specific demands. When writing a letter of appeal, you should generally not vent it simply and roughly, and be careful to avoid lengthy nonsense. The key to an appeal is to clearly explain the whole story, so that the reviewer can understand the appeal in a timely manner, and the success rate of the appeal will be higher.
The above content has introduced in detail the writing of Wish appeal letters. Wish sellers need to reduce the refund rate in their operations in order to better operate the store and reduce the matters that need to be appealed, and increasing sales is This is an effective way to reduce the refund rate, so sellers must do refined operations to increase sales.