According to the latest cross-border e-commerce Wish platform related policies, Wish delivery delays may lead to account suspension. This involves an issue of delayed shipment rates, and the Wish platform’s rectification of delayed shipment rates is imminent. This article will detail the relevant policies of Wish sellers that may lead to account suspension due to delivery delays. I hope it can be helpful to all Wish sellers.
1. Delayed shipment rate policy.
According to Wish’s relevant regulations, Wish sellers’ delayed shipments can lead to account suspension. This can be manifested in the following: too high delayed shipment rates lead to merchants being closed. If Wish cross-border e-commerce sellers can As long as you maintain a relatively stable and low-level delayed shipment rate, don’t worry about this policy. Because this penalty policy is targeted at a very small number of special merchants with high delayed shipment rates.
The so-called delayed delivery rate is based on the order ratio of wish cross-border e-commerce stores and delayed orders. From this ratio, we can see whether the merchant has delayed delivery and can See the extent of delays in shipping orders.
2. How to reduce the store’s delayed delivery rate?
Cross-border e-commerce wish buyers can control and improve the delayed delivery rate of stores through certain methods.
The first is to enable consumers to see changes in logistics and express delivery information in a timely manner through delivery as soon as possible, thereby improving customer satisfaction.
The second is to provide a valid logistics order number and let the logistics provider update the progress of the package in a timely manner.
The third is to allow cross-border e-commerce wish sellers to lodge a complaint with wish’s account manager. This step is limited to very few sellers who have questions or disputes about delayed shipment rates. If a data dispute occurs, they should contact and appeal to the account manager of the Wish platform in a timely manner.
In short, the above is the policy interpretation of “wish seller’s delivery delay may lead to account suspension”. For cross-border e-commerce wish merchants, many sellers often ignore the delayed shipment rate when they first start processing shipments. However, in fact, this value is very important to both the platform and the buyer and seller. As long as the delayed shipment rate is If it is too high, it will easily lead to store closures.