AliExpress is a cross-border e-commerce platform with many sellers and buyers, and search rankings and after-sales evaluations are issues that both sellers and buyers are very concerned about. This article will introduce AliExpress’s latest after-sales evaluation rules and help sellers understand how to improve the praise rate and credit points of after-sales evaluations.
1. Within 30 days after the order is completed, both buyers and sellers have the right to evaluate the order.
2. The buyer’s evaluation will take effect immediately. If neither the buyer nor the buyer has evaluated, the order will not be recorded.
3. The seller’s favorable rating and credit points are calculated as follows: If the same buyer only evaluates the same seller once within the same natural period, then the evaluation star rating of the order will be this evaluation. of stars. If the same buyer makes multiple reviews for the same seller within the same natural period, one positive, medium, and negative review can be counted. For the seller’s sub-score, the same buyer can only calculate one of the three items of product description accuracy, communication quality and response speed, and item delivery time reasonableness for the same seller within a natural ten days.
4. If the order meets the following conditions, no matter whether the buyer gives a positive or negative review, only the review content will be displayed, and the positive rate and credit points will not be calculated: the order amount is less than 5 US dollars. The buyer raised a dispute about not receiving the goods or returning the goods, and did not take the initiative to cancel before arbitration.
5. The evaluation file includes the latest evaluation summary, evaluation history and evaluation records.
6. Both buyers and sellers can reply and explain the negative reviews received.
7. The platform has the right to delete evaluation content that contains personal attacks or other inappropriate remarks.
8. The platform reserves the right to change the credit evaluation system, evaluation methods, evaluation rate calculation methods and various evaluation rates.
In short, it is very important for sellers to understand AliExpress’s latest after-sales evaluation rules. Complying with AliExpress’s latest after-sales evaluation rules and improving the praise rate and credit points can increase the store’s exposure and buyer’s trust, thereby bringing more orders and profits. At the same time, buyers can also understand the seller’s service quality based on the after-sales evaluation rules, so as to make better shopping decisions.