As we all know, the response speed of logistics and delivery determines the buyer’s shopping experience to a large extent. Many times, cross-border sellers have clearly arranged shipments and uploaded express logistics and other information, but the logistics information cannot be updated in real time on eBay. How should cross-border sellers solve this situation?
When encountering this kind of problem, it may first be caused by the system not being updated. Generally speaking, the peak period of promotional activities held on the eBay cross-border e-commerce platform is also the period of high incidence of system overload, which often results in the failure of some express delivery information to be updated in time. In addition, if the order has been packaged and the courier fails to pick up the package in time, there will also be corresponding logistics delays.
Secondly, if the order number is incorrectly filled in during the logistics and distribution process, eBay may not be able to update the logistics information in a timely manner. At this time, cross-border sellers need to carefully check whether the entered express tracking number is correct, whether the express company is the selected express company, etc. If no problem is found in the inquiry, generally speaking, it can be understood that the express company has been charged, and you can call the express company to inquire.
In addition, when choosing eBay logistics companies, there will also be problems with logistics information not being updated in time. For example, cross-border sellers use postal express to deliver goods, and if the postal express is chosen incorrectly, it will also cause eBay to be unable to update logistics information. At the same time, some small packages and heavier packages are sent by logistics. Sometimes, although there is a tracking number, the logistics information cannot be tracked. This requires cross-border sellers to communicate with customers in a timely manner and provide explanations to avoid disputes and complaints.
Finally, if cross-border sellers choose small courier companies to be responsible for express delivery, some courier companies are small in scale and have imperfect functions. If they cannot be found or displayed on eBay, eBay will not update. Logistics information.
The eBay order has been shipped but the logistics information is not updated, or even there is no logistics information. There are reasons for the above problems. For cross-border sellers, they need to carefully check the logistics and distribution information and check whether the express delivery company has any issues such as incorrect shipments. If necessary, they can contact eBay’s customer service department and customers to provide relevant explanations and communication.