At present, wish, a cross-border e-commerce platform, is still favored by many people. When many people want to enter the cross-border e-commerce industry, they will choose to settle on this platform to open stores for business. In the daily store operation process, I believe that many sellers have encountered consumer refunds. In this regard, let’s take a look at what situations require wish sellers to bear refunds?
Situation 1: If the order has not been shipped and the consumer has made a refund, the wish seller will need to bear the refund. However, this may only be a fee for packaging the order, so it will not Let the seller have too much loss.
Scenario 2: If the seller fails to provide valid or accurate logistics tracking information after the order is shipped, resulting in a refund from the consumer, the seller is generally required to bear all refund responsibilities.
Situation 3: If the order is refunded because the delivery time is too long or the logistics is delayed, thus exceeding the consumer’s delivery deadline, the seller generally needs to bear the entire refund. responsibility.
Situation 4: Because the seller did not mark the size accurately on the product details page, the consumer found that the size was inappropriate after receiving the goods, etc., so he or she would ask for a refund, and this kind of refund It also needs to be borne by the seller.
Scenario 5: If the seller obtains the corresponding order by deceiving the consumer, the seller will also be held responsible for the refund applied after the consumer discovers that he has been deceived.
Scenario 6: If after receiving the product, the consumer finds that the actual product condition is seriously inconsistent with the product condition introduced in the store and applies for a refund on the platform, this situation will also be classified as a seller. All responsibility should be taken. Therefore, this also reminds sellers to be realistic and realistic.
As for the answer to the question of which situations require Wish sellers to bear refunds, I believe that after reading the above, everyone will have a clearer answer, and everyone in the daily Wish store operation During the process, you still need to be cautious about the quality and actual situation of the product, because only in this way will you not be refunded too much due to product problems.