On the eBay platform, it is relatively common for sellers to receive infringement complaints. Although eBay attaches great importance to intellectual property protection, there are still some sellers who may accidentally or intentionally violate intellectual property laws and regulations, resulting in infringement complaints. In order to protect the rights and interests of sellers, it is crucial to take timely response measures. So, what should you do if you are complained about counterfeit goods while auctioning on eBay?
First of all, if the seller receives an infringement complaint, you can try to contact and communicate with the rights holder to understand the specific reason and content of the complaint. If the seller’s product has been removed, the seller can look up the reporter’s email address and communicate with the reporter to try to persuade them to withdraw the complaint. If the seller can successfully persuade the whistleblower to withdraw the complaint, the whistleblower can notify eBay officials to withdraw the penalty, and then the seller can relist the product.
Secondly, sellers can hire professional lawyers to handle infringement issues. If a seller receives an infringement notice from eBay, he or she can hire a lawyer to confirm the authenticity of the notice. For example, if a seller sells goods bearing the logo of a football club or other goods protected by intellectual property rights, the rights holder may report an infringement, in which case the seller can seek help from a lawyer to resolve the issue.
Sellers need to note that the eBay platform attaches great importance to the protection of intellectual property rights, and sellers should not upload illegal or infringing products. If a seller sells counterfeit brand products, it is easy to be discovered and complained about, which will have a negative impact on the store. Therefore, sellers should comply with relevant regulations when uploading products to avoid infringement issues.
The above is what to do if a seller is complained about counterfeit goods when auctioning on eBay. eBay sellers need to take timely measures to protect their rights and interests after receiving complaints of infringement. Sellers can try to contact and communicate with the rights holder, or hire a professional lawyer to handle infringement issues. No matter what measures are taken, sellers need to abide by the platform’s regulations and not upload illegal or infringing products. Only in this way can sellers achieve better sales results and word-of-mouth evaluation on the eBay platform, and achieve greater business success.