Many eBay merchant accounts may be blocked inexplicably. After receiving the email, the merchant does not know why the account was blocked or how to deal with it. At this time, the merchant should reflect on whether he has violated the platform. Which regulation? Let’s take a look at the reasons why eBay stores are blocked and how to deal with them.
1. Reasons why eBay store accounts are closed.
The eBay platform will not block a merchant’s account for no reason. Once the account is blocked by the platform, the merchant must have violated some of the platform’s regulations. Under normal circumstances, there are two reasons why an eBay account is blocked. , one is arrears and the other is violation.
If the account is in arrears, the merchant can unblock the account after charging fees. There are many reasons for violations. If the goods uploaded by the merchant infringe the intellectual property rights of others, the account will be banned if the owner of the intellectual property complains.
If a merchant releases fake or shoddy products or prohibited products, their account will also be blocked. Refunding consumers in order to gain positive reviews is an abuse of platform reviews and a violation of regulations. Contacting consumers directly and avoiding offline transactions on the platform will also lead to account closure.
2. Complaint method.
First of all, merchants can check whether their accounts can be restored. If they find that their accounts have been blocked, do not rush to apply for a new account. This will not be beneficial to the stable development of the merchants on the platform. If the account still cannot be restored after the platform has reviewed it, you can file an appeal.
You can send an email to the official first. If you do not receive a reply within 48 hours, the merchant can call directly. Merchants should prepare relevant information in advance before making a call. When talking to customer service, they should be polite and communicate with customer service as much as possible.
There are many reasons why ebay store accounts are blocked. If a merchant receives an email and finds that his or her store has been blocked, don’t panic first. Calm down and find out why the store is blocked before considering solutions. Merchants should be careful not to violate the rules of the platform when operating their stores, because if the store account is blocked, it will be very difficult to unblock it.