Whether you are a Wish seller or a Wish user, friction is always prone to occur during the transaction process. If there are irreconcilable conflicts, you can apply to report the wish seller. However, not all cases can be appealed without reason. This article will focus on: the reasons why wish sellers are reported and the solutions. I hope it can help all Chinese wish sellers.
Currently, there are three types of complaints stipulated on the Wish platform. The first is serious product infringement, the second is Wish users applying for a refund, and the third is when the seller’s store is forcibly closed. Theoretically, you can file a complaint as long as you encounter the above three situations, but to judge the extent of competitor fraud, you must look at the specific amount of the transaction. Generally speaking, if the transaction amount is not particularly significant and the seller has a good attitude towards admitting his mistake, the chances of success after reporting will be higher.
But if the wish seller has committed fraud and the amount is large, the difficulty may be very high.
How to reduce the success rate of “reporting wish sellers”? You should start from the following points.
First, find the main reasons for closing the store.
Second, find logistics information.
Third, appeal the order situation, and after receiving the complaint from the wish user, provide an explanation, preferably with a screenshot.
Fourth, when your store receives a report, you must take improvement measures based on the other party’s report.
Fifth, if you don’t want to be forced into initiation because of reporting, you must use visual data to prove that you have started corrective measures and have made significant improvements.
Sixth, when a store is warned, it is best to explain the nature of the store, indicating that it is a vertical store, an overseas merchant, and uses wish logistics.
In short, the above is the explanation of “the reasons and solutions for wish sellers being reported.” When cross-border e-commerce sellers want to report competitors, they can submit relevant evidence of imitations or fraud; if they are reported, they can avoid being forced to close their stores due to reporting through evidence, appeals, etc.